Refund Policy

At CollectSwift, customer satisfaction is our top priority. We strive to provide smooth and reliable financial technology services. However, we understand that certain situations may require a refund. Please review our refund policy below:

1. Eligibility for Refund

• Overpayment: If you have accidentally paid more than the required amount, you may be eligible for a refund of the excess amount.
• Unauthorized Transactions: If an unauthorized transaction is detected and confirmed after investigation, we will process a refund.
• Service Disruption: If a service disruption prevents you from using our services as intended, you may be eligible for a refund for the affected period.

2. Refund Process

• To initiate a refund request, please contact our support team at 9509494310.
• Provide all necessary details including your account information, transaction ID, and reason for the refund.
• Our team will verify and review your request. If approved, the refund will be initiated within 7 working days.
• Refunds will be made using the original payment method unless otherwise communicated.

3. Refund Discretion

CollectSwift reserves the right to determine eligibility for refunds on a case-by-case basis. We may deny refunds in cases of suspected fraud, abuse of our services, or breach of our terms of service.

4. Policy Updates

We may update or change our refund policy at any time without prior notice. All changes will be posted on this page and will become effective immediately upon posting.

By using our services, you agree to this refund policy. If you have questions or need assistance, don’t hesitate to contact us. We are here to help.